Information for Consumers

In order to better assist and inform consumers, USIS has created this page to provide individuals with forms and instructions used: (i) to request a copy of consumer report information in our files (”Report”), including employment history information - sometimes known as a ”DAC report”; and (ii) to file a dispute regarding the completeness or accuracy of Report information in our files. In addition, information is provided to advise consumers of their rights under applicable laws, including the Fair Credit Reporting Act, and its amendments such as the FACT Act.

[Note - If you are applying for government clearance and would like a copy of your investigation report, please contact the Investigative Services Division at 888.794.8747 instead of following the instructions below.]

Ordering a Copy of Your Report:

You may obtain a copy of your Report free of charge once every twelve months as well as in some other situations if you meet the criteria referenced in the instructions for completing the Report Request Form. Once you mail in the request according to the instructions given, your Report will be sent to you within 15 days of our receipt. Click here to download the form: USIS Consumer Report Request Form (Adobe PDF)

Filing a Dispute:

USIS will conduct an investigation, free of charge, if you believe information in your Report is incomplete or inaccurate. Before filing a dispute, you need to possess a copy of your Report that is no older than 60 days (in order to help ensure that you are disputing information currently maintained by USIS). If you do not possess a copy, please request one using the instructions above. The dispute reinvestigation process can take up to 30 days. Click here to download the form: USIS Consumer Report Dispute Form (Adobe PDF)

Additional Information You May find Helpful:

A Summary of Your Rights Under the Fair Credit Reporting Act:
Summary of Your Rights Under th eFCRA (Adobe PDF)

If you wish to contact the USIS Consumer Department for assistance, please use one of the following methods:

  1. Phone: 800.381.0645
  2. Send an e-mail to and provide your
    name and phone number for a return call.
  3. Send a letter to:
    USIS Commercial Services, Inc.
    P.O. Box 33181
    Tulsa, OK 74153

USIS Commercial Services, Inc Name Change Notice

We are pleased to announce that USIS Commercial Services, Inc. has changed its name to HireRight Solutions, Inc. While for a period of time you may find reference made in our materials to USIS Commercial Services, we are in the process of updating our web sites, software applications and documents to reflect this name change and expect to complete all updates in the near future. In the meantime, should you have any questions please contact us at: 800-322-9651 and select Option 3 for Customer Service, or contact us by mail at: 4500 S. 129th East Avenue, Suite 200 Tulsa, OK 74134-5885.